Queue_log file missing or empty
2019-12-13The queue_log file (usually found in "/var/log/asterisk/queue_log") contains all the queue information that QueueMetrics uses to create the reports and Live stats.
If you PBX is not writing data in the queue_log file, make sure that your Asterisk is configured to write the information on the file.
It should be enough to add:
queue_log_to_file = yes
To the "/etc/asterisk/logger_general_custom.conf" file, that you find on your Asterisk machine.
Restart Asterisk and make sure that the data is being written.
If you PBX is not writing data in the queue_log file, make sure that your Asterisk is configured to write the information on the file.
It should be enough to add:
queue_log_to_file = yes
To the "/etc/asterisk/logger_general_custom.conf" file, that you find on your Asterisk machine.
Restart Asterisk and make sure that the data is being written.